10 Best Business Phone & Internet Providers For 2024

Best Business Phone & Internet Providers

Choosing the right business internet and phone provider is not just necessary in the modern era; it’s a strategic decision.

Choosing the best business internet services with a reliable internet connection helps you operate without hiccups. The choice can be overwhelming, with numerous providers offering varied business internet plans.

But fear not – selecting the perfect provider can skyrocket your business efficiency and connectivity. This guide dives into many internet service providers, dissecting their offerings to help you make an informed decision.

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Top 10 Business Internet Service Providers

1. AT&T Business

AT&T Business is renowned for its reliable network and comprehensive service offerings. Catering to businesses of all sizes, they provide various solutions, including high-speed internet, VoIP, and wireless services.

Best Features:

AT&T 1070 Small Business Telephone System
  • Extensive coverage
  • Flexible plan options
  • Advanced security features
  • Dedicated internet connection and business support
  • Bundle business internet and phone solutions

Pros:

  • Nationwide coverage
  • Robust security options
  • Scalable solutions
  • Reliable network
  • 24/7 support

Cons:

  • Higher price range
  • Complex plan options

Upgrade your business communication today with our comprehensive phone and internet solutions. Experience seamless connectivity, reliable service, and tailored packages to suit your needs. Contact us now to discover how we can empower your business with top-tier phone and internet services

2. Verizon Business

Verizon’s LTE Business Internet is a top choice for its cutting-edge technology and exceptional service quality.

Verizon Fios Business offers a suite of services, including business internet, phone services, and advanced networking solutions tailored to meet diverse business needs.

Best Features:

  • Ultra-fast internet speeds
  • Customizable business plans
  • Excellent customer service
  • Innovative technology solutions
  • Reliable network performance
Verizon Business Logo

Pros:

  • Good internet speed
  • Flexible package options
  • Expert installation
  • Superior tech support
  • Extensive network reach

Cons:

  • Premium pricing
  • Limited rural coverage

3. Cox Business

Cox Business is recognized for its customer-centric approach and competitive business internet plan.

They provide various services, including business internet, phone solutions, and managed IT services, catering exceptionally well to small and medium-sized businesses.

Best Features:

  • Competitive pricing models
  • Wide range of business internet plans
  • Enhanced security options
  • Bundled service discounts
  • Responsive customer support
Cox Business

Pros:

  • Affordable business internet plans
  • Customizable solutions
  • Robust security
  • High-speed internet service
  • Prompt customer service
  • Easy setup process

Cons

  • Regional availability
  • Limited higher-tier options

4. Frontier Business

Frontier Business offers services tailored to small and medium businesses, including high-speed internet and voice solutions. They are known for their no-contract service options and straightforward pricing.

Best Features:

  • No-contract options
  • Straightforward pricing
  • 24/7 customer support
  • Bundle business internet packages
  • Reliable network performance

Pros:

  • Flexible contract terms
  • Affordable internet plans
  • Bundle discount options
  • Effective customer service
  • Adequate coverage areas

Cons:

  • Variable service quality
  • Limited high-speed options

5. Google Fiber Business

Google Fiber Business stands out with its ultra-fast internet services, leveraging business fiber-optic technology. They target business customers looking for high-speed internet solutions with reliable connectivity.

Best Features:

  • Ultra-fast business fiber internet
  • Simple pricing structure
  • No data caps
  • High-speed upload speeds and fast download speeds
  • Efficient customer support
Google Fiber van

Pros:

  • Exceptional speed
  • Transparent pricing
  • No data limits
  • Dedicated connection
  • Excellent support

Cons:

  • Limited availability
  • Higher price point

6. EarthLink Business

EarthLink Business offers internet and phone services focusing on reliability and customer satisfaction. They cater to various business sizes and are known for their customizable service options, price guarantee, unlimited data, and paperless billing (monthly bill).

Best Features:

  • Customizable service plans
  • Nationwide availability
  • No data caps
  • Secure connection options
  • Dedicated business support
EarthLink Business

Pros:

  • Flexible plans
  • Broad coverage
  • Unlimited data
  • Enhanced security
  • Dependable support

Cons:

  • Variable upload speeds and download speeds
  • Premium pricing tiers

7. Comcast Business

Comcast Business Internet is popular for its comprehensive services, including high-speed internet, business phone, and cloud solutions. They are favored for their technology-driven solutions and robust customer service.

Best Features:

  • High-speed internet options
  • Advanced business phone features
  • Cloud solutions
  • Business-grade security
  • Dedicated 24/7 customer support
Comcast Business

Pros:

  • Fast speeds
  • Diverse plan options
  • Scalable solutions
  • Strong security measures
  • Reliable customer service and paperless billing

Cons:

  • Occasional service outages
  • Complex contract details

8. Viasat Business

Viasat Business is known for its satellite-based internet services, offering coverage in areas where traditional broadband is unavailable.

They specialize in providing high-speed internet to rural and remote businesses, ensuring connectivity regardless of business location.

Best Features:

  • Wide coverage area
  • High-speed satellite internet
  • Flexible data plans
  • Business continuity solutions
  • 24/7 customer support
Viasat Business

Pros:

  • Extensive rural coverage
  • Reliable satellite connection
  • Diverse plan options
  • Enhanced network security
  • Dependable support service

Cons:

  • Higher latency
  • Weather-dependent service

9. Starlink Business

Starlink Business, operated by SpaceX, is revolutionizing internet service with its satellite-based network. Offering high-speed internet globally, they are particularly beneficial for businesses in remote locations.

Best Features:

  • Global coverage and remote access
  • High-speed satellite internet
  • Low-latency connectivity
  • Easy installation
  • Scalable service options
Starlink Business

Pros:

  • Worldwide availability
  • Fast internet speeds
  • Reduced latency
  • Simple setup process
  • Expanding network

Cons:

  • Inconsistent speeds
  • Initial equipment cost

10. Spectrum Business

Spectrum Business Internet offers various services, including high-speed internet, business phones, and cable TV.

They are a popular choice for their competitive pricing and no-contract service options, catering to businesses of various sizes.

Best Features:

  • Competitive pricing plans and price guarantee
  • No contracts required
  • High-speed internet options
  • Wide range of channels
  • Reliable customer support
Spectrum Business

Pros:

  • Affordable plan options
  • Flexible service terms
  • Fast connectivity
  • Extensive channel lineup
  • Effective support

Cons:

  • Limited rural coverage
  • Occasional service disruptions

Business Phone & Internet Service Providers Cheat Sheet

Service ProviderCoverageCustomer Support (Time)Max Fiber Download SpeedContract TermsAdd-OnsFiber Data
AT&T BusinessNationwide24/7Up to 1000 MbpsVariesVoIP, SecurityAvailable
Verizon BusinessNationwide24/7Up to 940 MbpsVariesVoIP, SecurityAvailable
Cox BusinessRegional24/7Up to 1000 MbpsVariesVoIP, Managed ITAvailable
Frontier BusinessRegional24/7Up to 940 MbpsNo-contract optionsVoIP, SecurityAvailable
Google Fiber BusinessSelect Cities24/7Up to 1000 MbpsNo-contract optionsCloud ServicesAvailable
EarthLink BusinessNationwide24/7VariesVariesSecurity, CloudLimited availability
Comcast BusinessNationwide24/7Up to 1000 MbpsVariesVoIP, CybersecurityAvailable
Viasat BusinessNationwide24/7Up to 100 MbpsVariesVoIP, SecurityNot Applicable
Starlink BusinessGlobal24/7Up to 200 MbpsNo-contract optionsNot Applicable
Spectrum BusinessNationwide24/7Up to 940 MbpsNo-contract optionsVoIP, Cloud ServicesAvailable

Broadband Internet Service Types & Options

Fiber Optic Service

Fiber optic service [1] is renowned for its ultra-fast speeds and reliability. Unlike other business internet providers, it utilizes fiber-optic cables, which transmit data as light signals, allowing for much higher bandwidth and speed than traditional copper lines.

Ideal for high-demand internet activities, fiber optic service is an excellent choice for business internet customers requiring robust, consistent internet connectivity. However, its availability is still expanding in certain areas.

Fixed Wireless Access

Fixed Wireless Access (FWA) [2] provides broadband internet through radio waves from a nearby base station rather than cables.

This service is particularly valuable in rural or underserved areas with limited traditional broadband infrastructure.

FWA offers a reliable alternative with speeds that compete with DSL and some cable services. However, it may be affected by geographical factors like distance from the base station or physical obstructions.

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Digital Subscriber Line (DSL)

DSL utilizes existing telephone lines to provide internet access, making it widely accessible. It’s more reliable than dial-up and typically offers a range of speed options suited for basic business operations.

However, the quality and speed of DSL service can decrease with the distance from the service provider’s central office, and it generally offers slower speeds compared to business fiber internet and cable services.

Satellite

Satellite internet is available virtually anywhere, making it an essential business internet option for remote locations. It uses satellite dishes to transmit data, providing coverage in areas beyond the reach of other broadband types.

While a satellite has improved internet speed and reliability, it typically has higher latency and lower speeds than terrestrial broadband options and can be affected by weather conditions.

Cable

Cable internet uses the same coaxial cable network as cable television, offering higher speeds than DSL and satellite.

Wired connection is widely available in urban and suburban areas, providing a reliable and fast connection suitable for most business needs.

However, internet speeds over a wired connection can fluctuate during peak usage. In a cable connection, bandwidth is shared among multiple users.

Buying Guide

Reliability

When selecting a business internet provider, reliability should be a top priority. Downtime can significantly impact business operations, so choosing a provider known for consistent service is crucial.

Look for providers with a strong track record of uptime, fastest speed, and quick resolution of business internet service issues. Consider the availability of backup options or redundancies to maintain connectivity during outages.

Service Ratings

Service ratings are a valuable indicator of a provider’s performance. Research customer reviews and industry ratings to gauge the provider’s reputation for customer service, technical support, and overall customer satisfaction.

Providers with high service ratings are likelier to offer dependable support and quality service.

Breadth

Consider the breadth of services offered by a provider. Businesses often benefit from bundled services, including internet, phone, and other digital services.

Evaluate whether the provider can cater to all your current and future needs. A provider offering a comprehensive suite of services can streamline operations, offer cost savings, and ensure better integration and ease of management.

Contracts & Terms

Understanding the contracts and terms is crucial when choosing a business phone and internet provider. Evaluate the length of the contract, early termination fees, and any hidden costs. Look for flexible terms that align with your business needs.

Some providers offer month-to-month plans, while others require longer commitments. Small business owners should look for a small business internet service that will adjust the terms upon negotiation.

Understanding these terms ensures you are not locked into a service that doesn’t meet your evolving business requirements.

Customer Support

Effective customer support is vital for resolving issues quickly and minimizing downtime. Assess the provider’s customer service quality, including availability (24/7 support), response times, and the range of support channels (phone, email, chat).

Providers with robust support systems are more likely to offer reliable assistance whenever needed.

Download & Upload Speeds

Internet speed is critical, especially for businesses that rely heavily on Internet-based operations. Consider your business’s specific needs for file sharing, video conferencing, and other bandwidth-intensive tasks.

Ensure the provider offers maximum speeds (upload and download speeds) supporting your current and future business activities without lag or interruption.

Security

Aside from the fastest speed, security is paramount when choosing a business phone and internet provider. Evaluate the security measures each provider offers to protect your data and communications.

Look for features such as end-to-end encryption, secure Wi-Fi, firewalls, and intrusion detection systems. Additionally, consider the provider’s compliance with industry-specific security standards, especially if you operate in a sector like healthcare or finance.

A provider with a strong emphasis on security can significantly reduce the risk of data breaches and cyber threats, safeguarding your business’s sensitive information.

Installation & Setup Process

The ease of installation and setup is another critical factor. Some providers offer professional installation services, ensuring your system is correctly configured and optimized.

Inquire about the installation process, including timeframes, business operations disruptions, and additional costs. For businesses with limited IT resources, providers that offer comprehensive support and guidance throughout the setup process can be particularly advantageous.

Understanding the installation and setup requirements ahead of time can help ensure a smooth transition to your new phone and internet service.

Scalability & Future-Proofing

When selecting a business phone and internet provider, scalability and future-proofing are crucial factors. Choose a provider that can grow with your business, offering easy scalability options for services as your needs expand.

Consider the provider’s track record in adopting new technologies and their commitment to updating infrastructure.

It ensures that your business stays ahead with the latest advancements in communication technology, keeping you competitive and efficient in a rapidly evolving digital landscape.

Pricing & Value

Finally, evaluate the pricing and overall value of the services offered. Compare the costs of different providers and business internet plans, and consider what is included in each package.

Look for more than the cheapest option; assess the value regarding reliability, service quality, and included features.

Some providers may offer added value through bundled services or business-specific features that justify a higher cost.

Industry-Specific Solutions

Different business sectors have unique communication needs; many service providers offer specialized solutions catering to these requirements.

  • Healthcare: Providers catering to healthcare often offer HIPAA-compliant communications solutions, secure data handling, and high-priority customer support to ensure uninterrupted services, which are critical in medical settings.
  • Finance: For the finance sector, security and reliability are paramount. Providers offer encrypted data transmission, robust backup systems, and specialized compliance support to adhere to financial regulations.
  • Education: In education, providers offer scalable solutions to accommodate varying school sizes, robust bandwidth for e-learning platforms, and cost-effective packages for budget-conscious institutions.
  • Retail: Retail businesses benefit from providers offering POS (Point of Sale) system integration, reliable connectivity for seamless customer transactions, and scalable options for small and large retail chains.

By understanding and catering to these industry-specific needs, service providers enable businesses to optimize their operations, adhere to industry standards, and provide better client services.

Benefits Of Using Business Internet Service Providers

Choosing a dedicated business internet service provider offers numerous advantages over home internet providers. Such a provider typically offers a higher speed and more reliable connection, which are crucial for business operations.

They understand business needs and offer tailored solutions, including enhanced security features to protect sensitive data. With business-specific customer support, companies benefit from faster response times and technical expertise.

Additionally, many business internet providers offer scalable solutions, allowing services to grow alongside your business and ensuring that your connectivity needs are always met.

Emerging Technologies in Business Phone and Internet Services

VoIP (Voice over Internet Protocol)

VoIP allows businesses to make voice calls over the Internet instead of traditional phone lines. 

Cloud-based Solutions

Cloud-based services eliminate the need for costly on-premises infrastructure and provide automatic updates and backups, ensuring reliability and security. 

SD-WAN (Software-Defined Wide Area Network)

SD-WAN technology optimizes wide area network (WAN) performance and reliability by dynamically routing traffic across multiple connections, including broadband internet, MPLS, and LTE. 

5G connectivity

The rollout of 5G networks promises to revolutionize business communications and connectivity. Businesses can leverage 5G connectivity for enhanced mobile productivity, IoT (Internet of Things) deployments, and innovative use cases such as augmented reality (AR) and virtual reality (VR) applications.

FAQs

What internet is best for small businesses?

The best small business internet service should have a balance of speed, reliability, and cost. Look for business internet providers offering scalable business internet plans that can grow with your business.

Business internet providers often recommend fiber optic or high-speed cable services for reliability and speed. Home internet providers have fewer features than small business internet providers but offer a price guarantee and early cancellation fee.

How do I choose an Internet provider for my business?

Choose an internet provider based on available speed (upload and download speed), reliability, customer service ratings, contract terms, and pricing. Evaluate your business’s specific needs, like bandwidth requirements and scalability, and consider providers that offer business internet services aligning with these needs.

What do you call a company that connects you to the internet?

A company that connects you to the Internet is typically known as an Internet Service Provider (ISP). ISPs offer a range of main internet connection types and business internet plans to cater to different needs.

In Summary

Choosing the right business phone and internet provider ensures efficient, uninterrupted operations.

The Network Installers offers expert guidance and tailored solutions to meet your business needs. Whether you’re looking for high internet speed, reliable business internet services, or integrated communication solutions, we are here to help.

Ready to enhance your business connectivity? Contact The Network Installers for a free consultation and discover the ideal solutions for your business.

Don’t compromise on connectivity – take the first step towards seamless communication today!

Have a network installation project?

References:

  1. https://www.verizon.com/articles/internet-essentials/fiber-optics-definition/
  2. https://www.forbes.com/sites/roslynlayton/2022/04/24/five-things-about-fixed-wireless-access-fwa-the-future-of-broadband/
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The Network Installers is a low voltage electrical contractor that provides data cabling, network installation, fiberoptic installation, and WIFI installation. We've been serving commercial customers since 2008 with exceptional quality, consistency, and professionalism.

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